Privacy policy


In the course of its activities, 3Dsoft may process your personal data in compliance with applicable regulations. This policy provides you with information on how your personal data is processed. Accessible on our website, this policy is updated regularly to take into account changes in legislation and regulations, and any changes in the processing operations carried out by 3Dsoft. This policy was updated on January 3rd, 2023.

Who are we ?

3Dsoft is responsible for processing the personal data of visitors to the website and customers of its platforms.

What are our commitments?

We are committed to complying with all applicable regulations concerning the processing of personal data. We are therefore committed to the following principles :

  • We process your personal data lawfully, fairly and transparently.
  • We collect your personal data for specific, explicit and legitimate purposes and do not process them in a way that is incompatible with these purposes.
  • We ensure that personal data is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
  • We make every effort to ensure that personal data is accurate and, where necessary, kept up to date. We take all reasonable steps to ensure that inaccurate personal data, having regard to the purposes for which it is processed, is deleted or rectified without delay.
  • We keep your personal data in a form that allows you to be identified only for as long as is necessary for the purposes of processing.
  • We guarantee an appropriate level of security for the personal data we process.

These commitments are expressed as follows :

  • We respect your privacy.
  • We guarantee that the protection and security of your personal data is our top priority.
  • We do not use your personal data for purposes that have not been brought to your attention.
  • We do not consider that your personal data should be stored indefinitely.
  • We do not sell your personal data to third parties.
  • We work with trusted partners who provide sufficient guarantees that technical and organizational measures have been implemented to ensure that our processing operations meet the requirements of current regulations.
  • We respect your rights as a data subject and make every effort to respond to your requests as soon as they are justified.

What personal data do we process and for how long?

We remind you that personal data is any information relating to an identified or identifiable natural person (the “data subject”), such as your first and last name or your postal or e-mail address. We undertake to process only personal data that is strictly necessary for the purposes for which it is collected and to keep it only for as long as is necessary for those purposes.

The categories of personal data we process are as follows :

Processing activities Legal basis Categories of personal data Shelf life (active base)
Management of solicitations sent via the contact form Legitimate interest Identification data The time required to respond to the request in question
Sending commercial prospecting e-mails Legitimate interest Identification data 3 years from the date of data collection or last contact, unless you object to such use.
Recruitment management Execution of pre-contractual measures Identification data and data relating to the candidate’s professional situation 2 years from filing of candidacy (unless opposed)
Video surveillance Legitimate interest Identification and lifestyle data of registered persons 1 week from registration
Customer management Contract execution Identification data 5 years from the end of the contractual relationship 10 years for invoices from the date of issue
Supplier management Contract execution Identification data 5 years from the end of the contractual relationship 10 years for invoices from the date of issue

Who can access your personal data?

Your data will be communicated, if necessary, only to the following recipients:

  • Authorized 3Dsoft personnel ;
  • 3Dsoft’s subcontractors and trusted service providers are responsible for :
    website hosting ;
    • storage of your personal data;
    • equipment/software maintenance ;
    • marketing, commercial, statistical and research operations;
    • deployment, training and transformation support.

We make every effort to ensure that the number of such persons remains as small as possible.

We only provide our trusted service providers with the information they strictly need to provide the service and they may not use your personal data for any other purpose.

We always make our best efforts to ensure that all our trusted suppliers with whom we work maintain the security of your data.

We also ensure that when our relationship with a trusted service provider comes to an end, the service provider deletes your personal data without delay.

We select our trusted service providers with great care, ensuring that they offer sufficient guarantees, particularly in terms of expertise, reliability and resources, to implement the technical and organizational measures needed to meet the requirements of applicable legislation, especially in terms of security. In this respect, we ensure that our trusted service providers process personal data only on our documented instructions. We also ensure that their staff have undertaken to respect confidentiality or are subject to an appropriate legal obligation of confidentiality.

What are your rights as an affected person?

You have the right to access, rectify, delete and port your personal data, as well as the right to limit the processing of such data.

For more information about your rights, visit

You can exercise your rights either :

If, after contacting us, you feel that your rights have not been respected, you can submit a complaint to the CNIL.

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