{"id":4504,"date":"2024-04-22T11:51:33","date_gmt":"2024-04-22T09:51:33","guid":{"rendered":"https:\/\/www.3dsoft.fr\/emil-frey-france-equips-all-its-workshops-and-uv-reconditioning-centres-with-3dsoft-tools\/"},"modified":"2024-06-13T10:34:07","modified_gmt":"2024-06-13T08:34:07","slug":"emil-frey-france-equips-all-its-workshops-and-uv-reconditioning-centres-with-3dsoft-tools","status":"publish","type":"post","link":"https:\/\/www.3dsoft.fr\/en\/emil-frey-france-equips-all-its-workshops-and-uv-reconditioning-centres-with-3dsoft-tools\/","title":{"rendered":"Emil Frey France equips all its workshops and UV reconditioning centres with 3Dsoft tools"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4504\" class=\"elementor elementor-4504 elementor-1397\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f02b1 e-flex e-con-boxed e-con e-parent\" data-id=\"b2f02b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2352462 e-flex e-con-boxed e-con e-child\" data-id=\"2352462\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4844672 elementor-widget elementor-widget-image\" data-id=\"4844672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/www.3dsoft.fr\/wp-content\/uploads\/2024\/04\/Actu_EmilFrey.jpg\" class=\"attachment-full size-full wp-image-3802\" alt=\"\" srcset=\"https:\/\/www.3dsoft.fr\/wp-content\/uploads\/2024\/04\/Actu_EmilFrey.jpg 960w, https:\/\/www.3dsoft.fr\/wp-content\/uploads\/2024\/04\/Actu_EmilFrey-300x200.jpg 300w, https:\/\/www.3dsoft.fr\/wp-content\/uploads\/2024\/04\/Actu_EmilFrey-768x512.jpg 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c66a09 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"5c66a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Emil Frey France equips all its workshops and UV reconditioning centres with 3Dsoft tools<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa2fe7a elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"aa2fe7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fa0280d elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.3dsoft.fr\/en\/2024\/04\/22\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>April 22, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9e0c2 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"2c9e0c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tFrance\u2019s biggest car distributor, Groupe Emil Frey France, has reorganised its after-sales organisation. With the help of 3Dsoft, the leading publisher of workshop optimisation software, it has computerised all its internal after-sales processes. \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98bca44 e-flex e-con-boxed e-con e-parent\" data-id=\"98bca44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e56fef6 e-flex e-con-boxed e-con e-child\" data-id=\"e56fef6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e50da2e elementor-widget elementor-widget-heading\" data-id=\"e50da2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Building on the success of its Autosphere website, and faced with new challenges in UV sales and after-sales, Emil Frey France has launched the nationwide deployment of 3Dsoft\u2019s three key applications \u2013 MecaPlanning, Kairos LS and MecaPlanning Factory \u2013 following a trial phase.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-222d1cd elementor-widget elementor-widget-heading\" data-id=\"222d1cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Digital after-sales for greater efficiency and customer satisfaction.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-079a0d2 elementor-widget elementor-widget-heading\" data-id=\"079a0d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Emil Frey France asked for 3Dsoft\u2019s help in two areas: transforming the mechanical engineering and bodywork aspects of the after-sales customer experience, and restructuring the internal processes at its used vehicle reconditioning centres.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b4cb6 elementor-widget elementor-widget-heading\" data-id=\"d1b4cb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The first tool deployed was MecaPlanning, which provides digital management for after-sales mechanical engineering work. MecaPlanning is enriched with 21 years of experience from the workshops and reception desks that use it. It covers the whole after-sales cycle, from making the first appointment (by phone, online, via a call centre or in person) to returning the vehicle to the customer. It covers the whole after-sales cycle, from making the first appointment (by phone, online, via a call centre or in person) to returning the vehicle to the customer.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a684ea1 elementor-widget elementor-widget-heading\" data-id=\"a684ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Next, Kairos LS streamlines bodywork flows on the same basis and with the same goal \u2013 using scheduling, reduced lead times and real-time communication to boost productivity. Thanks to MecaPlanning and Kairos LS, Groupe Emil Frey France has increased customer satisfaction by delivering a modernised, simplified experience, refined workload management in its workshops and improved productivity while making life considerably easier for its workshop managers.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef993c2 elementor-widget elementor-widget-heading\" data-id=\"ef993c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Meanwhile, MecaPlanning Factory was custom-developed to automate vehicle and tool flows in used vehicle reconditioning centres. Underlying the success of the Group\u2019s first centre in Ingrandes (Vienne), the system will be used to manage four further centres scheduled to open by 2024.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1de1d elementor-widget elementor-widget-heading\" data-id=\"3a1de1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">MecaPlanning and Kairos LS are already installed at 90 of the Group\u2019s dealerships, working with brands such as Renault, Mercedes and Ford, and driving the smooth operation of its call centres. The tools are due to be rolled out nationally across the whole Emil Frey France network by the end of 2022.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cfeb9 elementor-widget elementor-widget-heading\" data-id=\"83cfeb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alexandre Rodrigues, Chief Executive of the 3Dsoft brand: \u201cMecaPlanning incorporates all aspects of after-sales service. It smooths out workshop occupancy rates by automating appointment booking, online or via QR code, guiding customers to the best time slot and automatically informing them when their vehicles are ready for collection.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-700cc69 elementor-widget elementor-widget-heading\" data-id=\"700cc69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cOur main priority in making the strategic decision to deploy MecaPlanning was to digitalise our after-sales activities and make our call centres independent. The productivity increase, though significant, was secondary \u2013 customer satisfaction, the omnichannel experience and simplicity for our customers were the key decision criteria for Groupe Emil Frey France,\u201d emphasises Herv\u00e9 Miralles, Chairman of Groupe Emil Frey France and Belgium.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72d882 elementor-widget elementor-widget-heading\" data-id=\"d72d882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">About the group<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fa079 elementor-widget elementor-widget-heading\" data-id=\"99fa079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Emil Frey France is the French subsidiary of the Emil Frey group. It is the country\u2019s biggest car sales group, with 250 dealerships retailing 29 car makes and its own Autosphere brand. Groupe Emil Frey France also provides services and finance for the car industry and is the official French importer for Mitsubishi, Subaru and SsangYong.\nIn 2020, it sold just over 223,000 new and used cars, achieving consolidated revenue (retail) (IFRS) of \u20ac4.3 billion. Emil Frey France\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be83944 elementor-widget elementor-widget-heading\" data-id=\"be83944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">About 3Dsoft<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad99ab0 elementor-widget elementor-widget-heading\" data-id=\"ad99ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">3Dsoft is the leading publisher of software solutions for organising and managing production and repair activities at car dealerships. It has a presence in 37 countries, with installations at 2,000 sales outlet and over 40,000 daily users worldwide. Its software optimises organisations by digitalising the whole after-sales process.\nFounded in 1994, 3Dsoft joined the bee2link group in late 2019.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>France\u2019s biggest car distributor, Groupe Emil Frey France, has reorganised its after-sales organisation. 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